The Request Manager helps your support team capture incoming requests and track them as they are assigned to resources and completed. Manage your issues and cases strategically by prioritizing requests, monitoring completion status and measuring performance.
A request management solution that improves customer satisfaction and productivity:
The Lightspoke Request Manager web application helps your team work smarter and faster throughout the entire issue resolution process.
Your team will have a complete view of all support requests, who they are assigned to and their priority and due dates. Moreover, each support request can be tracked to completion.
Since this solution is securely available on the Internet, your team can access request information and status from any desk or building. Couple this solution with the FAQ/Knowledge Base application to turn your request management application into a corporate knowledge base. Reduce request volume by enabling your customers to self service!
Reporting and management tools for managers
Customizable views provide managers ability to view overdue requests, high priority requests, total time scheduled for requests, request resolution performance metrics.
Since the Request Manager is so easy to use, new team members can quickly get up to speed.
Instantaneous deployment and installation
The Lightspoke web application platform requires no IT infrastructure. The basic request manager application can be deployed in minutes with a few simple clicks. Since the application is already in a template format, all you need to do is apply it!
A solution to grow with your organization
Templates are just the beginning of what Lightspoke can offer your teams. You can continue to make modifications to the application after you have applied the template. The solution can grow with the fast changing demands of your environment. Since modification of the templates do not require programming experience -- and only takes minutes to change, YOU are in control of your application!